For one of our projects in Brussels, we are currently looking for a Senior User Assistant / Trainer
The purpose of this work is to:
Deliver and enhance the in-house (functional) trainings to the end-users of the application;
Provide functional user support to internal and external users.
Provide basic technical user support (password changes, logging errors, etc.)
Have a thorough and up-to-date knowledge of the functionality of the application.
Update the training material in lined with new upgrades/customizations of the applications.
Quickly understanding the functionality, workflows, forms, etc. of the new applications.
Become familiar with all specific user terminology.
Required Software Expertise:
You have at least 5 years proven experience in Information System Support.
You have an excellent knowledge of English (written and spoken)
Have experience with providing user assistance.
Have excellent communication skills towards end-users.
Have experience in delivering training and on-line aid to a non-technical audience is an advantage.
You are able to adapt your approach to suit the learners.
Strong planning and presentations skills.
You really enjoy working with people; you have excellent interpersonal skills and an enthusiastic approach to training.
You are a rapid self-starter with capability of integration in an international environment.
Haven proven experience with MS Word and MS PowerPoint.
Experience in the functionalities of Tender/Grant Management system is an advantage.
Experience with SAP Grant Management is an additional advantage.
You have 5 years professional experience.
INTRASOFT International is one of the leading ICT consultancy companies providing mid to large ICT services with end-to-end integration capacity for a wide range of customers in the private and public sector, including international and national organizations.
In Europe we deploy over 700 highly professional staff performing top quality missions. The majority of these people are working on long term projects for the European Institutions both on our premises and on the premises of the European Institutions.